Frequently Asked Questions

GuavaHost is an Australian-based game server hosting provider offering enterprise-grade servers for Minecraft, Rust, Palworld, ARK, CS2, Valheim, Discord bots and more. Our servers are in five places: Dallas (United States), Limburg (Germany), Gravelines (France), Warsaw (Poland) and Sydney (Australia).

We host in five places: Dallas (United States), Limburg (Germany), Gravelines (France), Warsaw (Poland) and Sydney (Australia). You pick your location at checkout. Dallas is also the closest option for South America.

We currently support Minecraft Java, Minecraft Bedrock, Minecraft Geyser, Rust, RuneScape: Dragonwilds, Palworld, CS2, Valheim, Valheim BepInEx, ARK Survival Evolved, ARK Survival Ascended, Project Zomboid, Terraria, tModLoader, Enshrouded, Don't Starve Together, 7 Days to Die, Hytale, and Discord Bot Hosting. A Multi-Game Server runs any of those 18 games on one plan, and you can switch it from one to another in the panel.

All of our servers run on AMD Ryzen and Intel processors, High-speed RAM, and NVMe SSD storage. This combination delivers the best possible performance for game servers, minimising latency and maximising tick rates.

We accept all major credit and debit cards, as well as PayPal. Where your device and browser support them, checkout also offers Apple Pay, Google Pay and Link. Every option available to you is shown on the Pay step at checkout.

Yes. All GuavaHost plans include a 48-hour money-back guarantee from the time of purchase. If you are not satisfied for any reason within those 48 hours, contact us for a full refund, no questions asked.

Plans are billed as a recurring subscription. You choose monthly or, on most games, quarterly billing at checkout, and your plan renews automatically each billing cycle. You can cancel or upgrade at any time through the client area.

Yes. You can upgrade your resources at any time from the client area. You will only be charged the pro-rated difference for the remainder of your billing period.

Submit a cancellation request through the client area before your next billing cycle. Cancellations after renewal are not automatically refunded unless they fall within the 48-hour guarantee window.

Everything runs from the GuavaHost control panel at customer.guavahost.com: real-time console access, a built-in file manager, SFTP support, one-click modpack installation, database management, backups and your billing, all in one place.

Your server is deployed automatically and is typically live within seconds of your order being confirmed. No manual setup is required from our end.

Yes. Enterprise-grade DDoS protection is included on every plan at no additional cost. Your server IP is protected against volumetric and application-layer attacks.

Absolutely. You have full SFTP access and can upload any compatible software, mods, or plugins to your server. We also provide a one-click installer for popular modpacks and server types.

Yes. Every server has a Backups tab in the game panel where you can create, restore and schedule backups. How many you can keep depends on your plan, and you can also download copies of your files over SFTP at any time.

Yes. You can point a custom subdomain or domain to your server IP.

We guarantee 99.9% uptime on all plans. In the rare event of downtime exceeding this threshold, service credits are applied to your account automatically.

Planned maintenance is announced at least 48 hours in advance via our status page and email notifications. We minimise maintenance windows and typically perform them during off-peak hours.