Billing & Account

Billing and account help: renewals, invoices and payment methods, promo codes, plan upgrades, RAM changes, server locations, cancellations and refunds.

• Can you pause a server instead of cancelling?

  There is no pause button that stops your billing, because a paused server still holds its memory and disk on a machine, but you do have three real options and a way to keep your world forever.

  6 min read · billing, cancel, pause · Updated Oct 21, 2026

• Move a server to someone else's account

  A GuavaHost server belongs to the account that ordered it, so handing it to someone else means either a support assisted transfer or, more often, giving them their own login as a sub-user.

  6 min read · billing, account, transfer · Updated Oct 21, 2026

• What happens if you miss a payment

  An unpaid GuavaHost invoice does not delete your server straight away: you get reminders first, then a suspension that pauses it with your files intact, and only much later a termination.

  5 min read · billing, invoices, suspended · Updated Oct 21, 2026

• Tax and VAT on your GuavaHost invoice

  Whether tax is added to your GuavaHost invoice depends on the country on your account, and this guide shows you where to find it on an invoice and how to get a business tax number recorded.

  5 min read · tax, vat, invoices · Updated Oct 21, 2026

• Getting a Refund Under the 48-Hour Guarantee

  GuavaHost backs every new server with a 48-hour money-back guarantee, so if it is not right for you within two days of ordering, you can ask for a full refund.

  2 min read · refund, money-back, guarantee · Updated Sep 24, 2026

• Automatic renewal with a saved card or PayPal

  How GuavaHost saves the card or PayPal you pay with and charges renewal invoices automatically, and how to switch cards, pay by hand or stop renewals.

  4 min read · auto-renew, renewal, saved card · Updated Sep 24, 2026

• Changing Your Server RAM Up or Down

  You can raise or lower your server's RAM at any time from your control panel at customer.guavahost.com, and GuavaHost prorates the change so you only pay for what you actually use.

  3 min read · ram, upgrade, downgrade · Updated Sep 24, 2026

• Choosing a server location

  How to pick the best server region for your players so everyone gets the lowest ping.

  3 min read · billing, checkout, server location · Updated Sep 24, 2026

• Express checkout when you already have an account

  Used Apple Pay, Google Pay or Link with an email that already has a GuavaHost account? Sign in when asked and the new server joins your account.

  4 min read · fast checkout, apple pay, google pay · Updated Oct 1, 2026

• How GuavaHost Billing and Renewals Work

  Your GuavaHost server runs on a recurring subscription, and everything about it, your invoices, your renewal date, and auto-renew, lives in your control panel at customer.guavahost.com.

  3 min read · billing, renewals, invoices · Updated Sep 24, 2026

• How to Cancel a Server

  You can cancel a GuavaHost server yourself from your control panel at customer.guavahost.com, and you get to choose whether it stops right away or at the end of the period you have already paid for.

  3 min read · cancel, billing, manage plan · Updated Sep 24, 2026

• Managing Invoices and Payment Methods

  How to view, pay and download your invoices in your control panel at customer.guavahost.com, and how the card or PayPal saved for your renewals works.

  3 min read · invoices, payment-methods, billing · Updated Sep 24, 2026

• Which currency will I be charged in?

  How GuavaHost picks your currency, how to switch between our 19 currencies, and why an existing account always bills in its own currency.

  4 min read · currency, prices, billing · Updated Oct 5, 2026

• Upgrading your plan

  What an upgrade gives you, and the reassurance that your worlds and files stay exactly where they are.

  2 min read · billing, upgrade, plan · Updated Sep 24, 2026

• Refer to earn: the GuavaHost affiliate program

  Join Refer to earn from your account, pick your own code, choose how 40% is split between your audience's discount and your commission, and get paid as account credit or by PayPal.

  6 min read · affiliate, referral, refer to earn · Updated Oct 3, 2026

• Pay with Apple Pay, Google Pay or Link at checkout

  New to GuavaHost? Fast checkout lets you pay for a server with Apple Pay, Google Pay or Link and skip the account form entirely.

  4 min read · apple pay, google pay, link · Updated Sep 23, 2026

• Using a promo code at checkout

  How to find the promo code field at checkout and what to do when a code will not apply.

  1 min read · billing, checkout, promo code · Updated Aug 18, 2026

About these guides

Everything about what you pay and when. Renewals and invoices, saved cards and PayPal, promo codes, the currency you are charged in, changing your plan or your RAM part way through a month, moving your server to another location, and cancelling.

Plan changes and RAM changes are prorated, so you pay the difference for the time left rather than a whole new month, and nothing on your server is touched by either. If you are thinking about cancelling, the refund guide covers the 48 hour guarantee and the cancellation guide covers how to keep your world afterwards.