Facturation et compte

Aide facturation et compte : renouvellements, factures et moyens de paiement, codes promo, changements d'offre, RAM, emplacements de serveur, annulations et remboursements.

• Can you pause a server instead of cancelling?

  There is no pause button that stops your billing, because a paused server still holds its memory and disk on a machine, but you do have three real options and a way to keep your world forever.

  6 min de lecture · billing, cancel, pause · Mis à jour le 21 oct. 2026

• Move a server to someone else's account

  A GuavaHost server belongs to the account that ordered it, so handing it to someone else means either a support assisted transfer or, more often, giving them their own login as a sub-user.

  6 min de lecture · billing, account, transfer · Mis à jour le 21 oct. 2026

• What happens if you miss a payment

  An unpaid GuavaHost invoice does not delete your server straight away: you get reminders first, then a suspension that pauses it with your files intact, and only much later a termination.

  5 min de lecture · billing, invoices, suspended · Mis à jour le 21 oct. 2026

• Tax and VAT on your GuavaHost invoice

  Whether tax is added to your GuavaHost invoice depends on the country on your account, and this guide shows you where to find it on an invoice and how to get a business tax number recorded.

  5 min de lecture · tax, vat, invoices · Mis à jour le 21 oct. 2026

• Getting a Refund Under the 48-Hour Guarantee

  GuavaHost backs every new server with a 48-hour money-back guarantee, so if it is not right for you within two days of ordering, you can ask for a full refund.

  2 min de lecture · refund, money-back, guarantee · Mis à jour le 24 sept. 2026

• Automatic renewal with a saved card or PayPal

  How GuavaHost saves the card or PayPal you pay with and charges renewal invoices automatically, and how to switch cards, pay by hand or stop renewals.

  4 min de lecture · auto-renew, renewal, saved card · Mis à jour le 24 sept. 2026

• Changing Your Server RAM Up or Down

  You can raise or lower your server's RAM at any time from your control panel at customer.guavahost.com, and GuavaHost prorates the change so you only pay for what you actually use.

  3 min de lecture · ram, upgrade, downgrade · Mis à jour le 24 sept. 2026

• Choosing a server location

  How to pick the best server region for your players so everyone gets the lowest ping.

  3 min de lecture · billing, checkout, server location · Mis à jour le 24 sept. 2026

• Express checkout when you already have an account

  Used Apple Pay, Google Pay or Link with an email that already has a GuavaHost account? Sign in when asked and the new server joins your account.

  4 min de lecture · fast checkout, apple pay, google pay · Mis à jour le 1 oct. 2026

• Comment marchent la facturation et les renouvellements GuavaHost

  Ton serveur GuavaHost fonctionne par abonnement récurrent, et tout ce qui s'y rapporte, tes factures, ta date de renouvellement et le renouvellement automatique, se trouve dans ton panel de contrôle sur customer.guavahost.com.

  3 min de lecture · billing, renewals, invoices · Mis à jour le 21 oct. 2026

• Comment annuler un serveur

  Tu peux annuler un serveur GuavaHost toi-même depuis ton panel de contrôle sur customer.guavahost.com, et tu choisis s'il s'arrête tout de suite ou à la fin de la période que tu as déjà payée.

  3 min de lecture · cancel, billing, manage plan · Mis à jour le 21 oct. 2026

• Managing Invoices and Payment Methods

  How to view, pay and download your invoices in your control panel at customer.guavahost.com, and how the card or PayPal saved for your renewals works.

  3 min de lecture · invoices, payment-methods, billing · Mis à jour le 24 sept. 2026

• Which currency will I be charged in?

  How GuavaHost picks your currency, how to switch between our 19 currencies, and why an existing account always bills in its own currency.

  4 min de lecture · currency, prices, billing · Mis à jour le 5 oct. 2026

• Passer à une offre supérieure

  Ce qu'un passage à une offre supérieure t'apporte, et la certitude que tes mondes et tes fichiers restent exactement là où ils sont.

  2 min de lecture · billing, upgrade, plan · Mis à jour le 21 oct. 2026

• Refer to earn: the GuavaHost affiliate program

  Join Refer to earn from your account, pick your own code, choose how 40% is split between your audience's discount and your commission, and get paid as account credit or by PayPal.

  6 min de lecture · affiliate, referral, refer to earn · Mis à jour le 3 oct. 2026

• Pay with Apple Pay, Google Pay or Link at checkout

  New to GuavaHost? Fast checkout lets you pay for a server with Apple Pay, Google Pay or Link and skip the account form entirely.

  4 min de lecture · apple pay, google pay, link · Mis à jour le 23 sept. 2026

• Using a promo code at checkout

  How to find the promo code field at checkout and what to do when a code will not apply.

  1 min de lecture · billing, checkout, promo code · Mis à jour le 18 août 2026

À propos de ces guides

Tout ce qui concerne ce que tu paies et quand. Renouvellements et factures, cartes enregistrées et PayPal, codes promo, la devise dans laquelle tu es facturé, le changement d'offre ou de RAM en cours de mois, le déplacement de ton serveur vers un autre emplacement, et l'annulation.

Les changements d'offre et de RAM sont calculés au prorata : tu paies la différence pour le temps restant plutôt qu'un mois entier, et ni l'un ni l'autre ne touche à ton serveur. Si tu penses à annuler, le guide des remboursements couvre la garantie de 48 heures et le guide d'annulation explique comment garder ton monde ensuite.