Service Level Agreement
99.9% uptime guaranteed.
Every GuavaHost plan is backed by our uptime commitment. Here's exactly what we guarantee and how service credits work.
Our SLA commitment
GuavaHost targets 99.9% monthly uptime on all hosted services.
When monthly downtime exceeds the SLA threshold, service credits are applied to your account.
Planned maintenance is announced at least 48 hours in advance and is excluded from SLA calculations.
Downtime caused by DDoS attacks that our protection layer mitigates does not count against the SLA.
Hardware failures are handled with automatic failover and rapid replacement.
Service credits are applied as account credit toward future billing cycles.
99.9%
Uptime Target
~43 min
Max Monthly Downtime
Included
DDoS Mitigation
To request a service credit, contact management@guavahost.com with your service details and the affected period. This SLA forms part of our Terms of Service.