Privacy Policy

1. Introduction

This Privacy Policy explains how GuavaHost ("we", "us", "our") collects, uses, stores, and protects personal information when you use our game server hosting services and website. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

Account Information

• Full name
• Email address
• Billing address
• Phone number (optional)

Billing & Payment Data

• Payment method details (processed securely via third-party payment processors)
• Transaction history
• Invoice records

Technical Data

• IP addresses
• Login timestamps
• Browser and device information
• Server usage statistics

Support Communications

• Support ticket content
• Email correspondence
• Live chat transcripts

Hosted Content

• Game server data, worlds, and configuration files stored on our infrastructure

Affiliate Program (Refer to earn)

If you join our affiliate program, we also keep:

• Your affiliate code and link, your old codes, and the discount and commission split you choose
• Referral activity: visits to your link, orders placed with your code or link, and the commission and bonuses they earn
• Your payout requests, and the PayPal email address you give us if you choose PayPal payouts
• The version of the affiliate terms you accepted, and when
• A hashed copy of the IP address you joined from, to limit sign-ups

3. Lawful Basis for Processing

For individuals covered by the GDPR, we process personal data under the following legal bases:

• Contract Performance: Processing necessary to fulfil our hosting services agreement with you
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving services, preventing fraud, and maintaining security
• Legal Obligations: Processing required to comply with applicable laws and regulations
• Consent: Where you have given explicit consent for specific processing activities

4. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our hosting services
• Process payments and manage billing
• Respond to support requests and communications
• Maintain service security and prevent abuse
• Comply with legal obligations
• Prevent fraud and unauthorized access
• Send important service announcements and updates
• Run our affiliate program: credit referrals, pay commission, bonuses and payouts, and prevent referral abuse

5. Data Sharing

We do not sell personal information. We may share data with:

• Payment Processors: To process your payments securely
• Infrastructure Providers: Data center partners who host our server infrastructure
• Trustpilot: Your name, email address and order reference, so Trustpilot can send you an invitation to review your order. Leaving a review is optional
• PayPal: If you are an affiliate and choose PayPal payouts, your payout email address and the amount, so PayPal can send the payment
• Affiliate members: If you order through an affiliate's code or link, that affiliate sees the order's date, product, amount and status in their account. They do not see your name or contact details
• Legal Authorities: When required by law, court order, or to protect our rights

6. International Data Transfers

Your data may be stored and processed across multiple regions including Australia, the United States, Europe, and South America. When transferring data internationally, we implement appropriate safeguards including Standard Contractual Clauses for GDPR compliance.

7. Data Retention

We retain personal data for as long as your account is active or as needed to provide services. After account termination, we retain records for a reasonable period to comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

Australian Users

Under Australian privacy law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Lodge a complaint with the Office of the Australian Information Commissioner

GDPR Rights (EU/EEA Users)

If the GDPR applies to you, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data ("right to be forgotten")
• Restrict processing of your personal data
• Data portability
• Object to processing based on legitimate interests
• Withdraw consent at any time (where processing is based on consent)

9. Data Security

We implement industry-standard security measures to protect your personal data, including encryption in transit and at rest, secure server infrastructure, access controls, and regular security audits. However, no system is 100% secure, and we cannot guarantee absolute security.

10. Cookies & Tracking

Our website uses essential cookies to provide core functionality such as authentication and session management. We may also use analytics cookies to understand how our website is used. You can control cookie preferences through your browser settings.

Referral links. When you follow an affiliate's referral link (guavahost.com/r/ followed by a code), we set a gh_pref cookie on guavahost.com and its subdomains and keep the same code in your browser's local storage for 60 days, so an order you place in that time is credited to that affiliate. If you follow another affiliate's link, it replaces the first. It holds only the affiliate's code. We also record the visit, with a hashed copy of your IP address, your browser's user-agent and the page that linked you, to count link visits and spot abuse. The affiliate sees only the number of visits.

11. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be communicated via email or through our website. The "Last Updated" date at the top of this page indicates when the most recent changes were made. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact

For privacy-related inquiries, requests, or complaints, contact us at management@guavahost.com.

For Australian privacy concerns, you may also contact the Office of the Australian Information Commissioner (OAIC).