Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of services provided by GuavaHost ("GuavaHost", "we", "us", or "our"). By using our services, you agree to be bound by these Terms. GuavaHost is an Australian-based game server hosting provider operating internationally.

2. Services Provided

GuavaHost provides game server hosting, Discord bot hosting, and related add-on services on a subscription basis. We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice to affected customers.

3. Eligibility

You must be at least 18 years of age, or have the consent of a parent or legal guardian, to use our services. By agreeing to these Terms, you represent that you are legally able to enter into a binding contract.

4. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. GuavaHost may suspend or terminate accounts that provide false information or engage in prohibited activities.

5. Subscription & Billing

All services operate as recurring subscriptions. Your chosen payment method will be automatically charged at the beginning of each billing cycle. Cancellation requests must be submitted before your next billing cycle to avoid being charged for the following period.

6. Refund Policy

GuavaHost offers a 48-hour money-back guarantee from the time of purchase. To be eligible, a refund must be formally requested within the 48-hour period through a cancellation request or by contacting support directly. Within this window, refund requests are processed with no questions asked.

After 48 hours, refunds are reviewed on a case-by-case basis at the company's discretion.

Refunds are not available for:

• Subscription renewal failures due to customer payment issues
• Violations of these Terms of Service
• Abuse or misuse of services
• Server misconfiguration or software incompatibility
• Services suspended due to the Acceptable Use Policy

7. Cancellation Requests

Cancellations can be submitted at any time through the client area or by contacting support. When submitting a cancellation request, you may choose one of two options:

• End of Billing Period — Your service remains active through the end of the current billing cycle and is not renewed. No further charges will apply.
• Immediate — Your service will be terminated within 24 hours of the request, and no refund will be issued for the remaining service period.

Refund eligibility within the 48-hour money-back guarantee window is described in Section 6.

8. Acceptable Use Policy

You agree not to use GuavaHost services for any of the following purposes:

• Illegal activities of any kind
• Copyright or intellectual property infringement
• Distribution of malicious content, malware, or viruses
• Launching or participating in DDoS or denial-of-service attacks
• Harassment, abuse, or threatening behaviour
• Resource abuse or excessive use that degrades service for other customers
• Mining cryptocurrency or any high-CPU activity unrelated to the hosted service
• Storing or distributing illegal content

GuavaHost reserves the right to immediately suspend or terminate services found to be in violation of this policy, without prior notice or refund.

9. Resource Usage

All plans include allocated resources (RAM, CPU, storage) as specified at purchase. Usage exceeding allocated resources may result in performance throttling, service suspension, or a requirement to upgrade to a higher plan.

10. Service Availability

GuavaHost targets 99.9% monthly uptime for all hosted services. While we make every effort to maintain continuous availability, we do not guarantee uninterrupted service. Planned maintenance is announced at least 48 hours in advance when possible.

11. Data & Backups

While GuavaHost provides automated backup tools, it is ultimately your responsibility to maintain independent backups of your server data. GuavaHost is not liable for data loss resulting from hardware failure, security breaches, account termination, or any other cause.

12. Limitation of Liability

To the maximum extent permitted by law, GuavaHost shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services. Our total liability for any claim shall not exceed the amount you paid to us in the 12 months preceding the claim.

13. Intellectual Property

All GuavaHost branding, website content, software, and materials are the intellectual property of GuavaHost and are protected by applicable laws. You may not reproduce, distribute, or create derivative works from our intellectual property without written consent.

14. Chargebacks

Filing a chargeback or payment dispute without first contacting GuavaHost support may result in immediate account suspension and a penalty fee. If you have a billing concern, please contact us directly so we can resolve it promptly.

15. Termination

Either party may terminate the service at any time. You may cancel your subscription through the client area. GuavaHost may terminate or suspend your access for violations of these Terms, non-payment, or any other reason at our discretion with appropriate notice.

16. Modifications to Terms

GuavaHost reserves the right to modify these Terms at any time. Changes will be communicated via email or through the client area. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of Australia. Any disputes arising from these Terms or the use of our services will be resolved in the courts of Australia.

18. Contact

For questions about these Terms, please contact us at management@guavahost.com.