1. Introduction
These Terms of Service ("Terms") govern your use of services provided by GuavaHost ("GuavaHost", "we", "our", or "us"), an Australian-based game server hosting provider operating internationally.
By purchasing or using our services, you agree to be legally bound by these Terms.
If you do not agree with these Terms, you must not use our services.
2. Services Provided
GuavaHost provides:
- Game server hosting
- Add-ons and digital services
All services are provided on a subscription basis unless otherwise stated.
We reserve the right to modify, suspend, or discontinue any service at any time.
3. Eligibility
By using our services, you confirm that:
- You are at least 18 years old, or
- You have parental/guardian consent
- You are legally able to enter into binding contracts
4. Accounts
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activity occurring under your account
- Providing accurate billing information
We may suspend or terminate accounts that provide false information or violate these Terms.
5. Subscription & Billing
5.1 Recurring Subscription
All services are recurring subscription services.
By purchasing, you authorize GuavaHost to automatically charge your selected payment method at the agreed billing interval (monthly or otherwise).
Your subscription will continue to renew automatically unless you cancel it.
5.2 Cancellation
You must notify us if you wish to cancel your subscription.
Cancellation requests must be submitted before your next billing cycle.
Failure to cancel does not constitute grounds for refund.
6. Refund Policy
6.1 48-Hour Refund Window
We offer a refund within the first 48 hours from the time of initial purchase.
Refund requests must be submitted in writing within this period.
6.2 After 48 Hours
After 48 hours:
- Refunds are not guaranteed.
- Refund requests are reviewed on a case-by-case basis.
- Approval is at GuavaHost's sole discretion.
6.3 Non-Refundable Circumstances
Refunds will not be provided for:
- Failure to cancel recurring subscriptions
- Violations of these Terms
- Service suspension due to abuse
- Misconfiguration by the customer
- Third-party software incompatibility
Nothing in this section excludes rights under applicable consumer protection laws, including Australian Consumer Law where applicable.
7. Acceptable Use Policy
You agree not to use our services for:
- Illegal activities
- Copyright infringement
- Hosting malicious content
- Distributed denial-of-service (DDoS) attacks
- Harassment, hate speech, or abusive content
- Cryptocurrency mining (unless explicitly allowed)
- Resource abuse affecting other customers
We reserve the right to suspend or terminate services without notice for violations.
8. Resource Usage
GuavaHost provides allocated resources based on the purchased plan.
Excessive or abusive resource usage that impacts system stability may result in:
- Throttling
- Suspension
- Termination
9. Service Availability
We aim for high uptime but do not guarantee uninterrupted service.
We are not liable for:
- Network outages
- Datacenter failures
- Force majeure events
- Third-party provider failures
- Internet backbone issues
Scheduled maintenance may occur with or without notice.
10. Data & Backups
While we may provide backup functionality, customers are solely responsible for:
- Maintaining their own backups
- Ensuring data integrity
GuavaHost is not liable for data loss.
11. Limitation of Liability
To the maximum extent permitted by law:
GuavaHost shall not be liable for:
- Indirect or consequential damages
- Loss of profits
- Loss of data
- Business interruption
Our total liability shall not exceed the amount paid for services in the previous 30 days.
Nothing in these Terms limits rights under mandatory consumer laws.
12. Chargebacks & Payment Disputes
Filing a chargeback without first contacting us may result in:
- Immediate account suspension
- Permanent service termination
- Additional recovery fees
We encourage customers to contact support before initiating disputes.
13. Intellectual Property
All trademarks, logos, and materials belonging to GuavaHost remain our intellectual property.
You may not copy, resell, or redistribute our services without written permission.
14. Termination
We reserve the right to suspend or terminate services for:
- Breach of Terms
- Non-payment
- Illegal use
- Abuse of staff or systems
Termination does not entitle you to a refund unless required by law.
15. Governing Law
These Terms are governed by the laws of Australia.
Where required by applicable law, consumer rights under local jurisdictions may apply to international customers.
Disputes shall be resolved in the courts of the relevant Australian state in which GuavaHost operates.
16. Changes to These Terms
We may update these Terms at any time.
Continued use of our services constitutes acceptance of updated Terms.
17. Contact Information
GuavaHost
Email: Management@guavahost.com
